We’re sorry it didn’t work out! Returns or exchanges are a breeze to process using our portal, all you need is your order number and email.
Below is a step by step guide to help with the process. Our amazing Customer Support team is always available to help if you have any questions.
We understand that not every item is going to be the right fit! We will happily accept a return for store credit, or a refund within 14 days from receiving your order. We will cover the return shipping costs for a store credit request. Returns for refunds will be charged a flat rate of $6.95, which will be deducted from the refund total. Original shipping fees are non-refundable.
All returned items must be in their original condition, unworn, unwashed, and free of any stains or odors. If you have received a damaged item, please contact us directly within 3 days of receipt with photos and an explanation of the damage.
Unfortunately, some items are not eligible for a return. Final sale items will be marked final sale on the product page and include, but is not limited to, accessories, jewelry, or hats, Last Chance sale items, and anything else marked Final Sale.
Shoes must be in their original box to be eligible for a return.
We reserve the right to adjust your return method or deny the return if your return arrives in a condition which does not meet our returns policy. Denied returns will be discarded, they will not be shipped back to you.
Online credits have no expiration date and can be used for any merchandise. A prepaid label will be provided once your return is submitted. Once your return order is delivered and approved, you will receive an electronic credit by email.
To process a return for a refund to the original payment method, please choose refund as the return. The cost of the return label will be deducted from your refund total.
Your refund (minus original shipping fees) will be issued to the original payment method once the return has been received and processed by our team.
Still have questions? Feel free to contact our Customer Support team at firstname.lastname@example.org
I received a damaged or wrong item, what do I do?
How long does the return process take?
When can I return for a refund?
I need to make a return from multiple orders, help!
Are my original shipping fees refundable?